Shipping policy

 

Shipping Fees

Free shipping available in japan.

 

Shipping Methods 

Products are shipped from Fukui Prefecture, Japan. Please note that you cannot specify a particular shipping carrier.

Estimated Delivery Times:
Delivery times vary by region, ranging from 1-7 days.

- Orders placed before 12:00 PM (noon) on weekdays (business days) are shipped the same day
- Orders placed after 12:00 PM on weekdays or anytime on weekends/holidays are shipped the next business day The earliest possible delivery date is the day after your order ships.

 Please allow an additional day for delivery to remote islands or distant areas.

 

Processing & Shipping Times

You can specify your desired delivery date and time, subject to the following conditions.

Please allow a few extra days for shipping when holidays intervene or for delivery to remote areas.

 -For orders placed before 12:00 noon on a business day: Delivery from 2 business days later

 -For orders placed at 13:00 or later on a business day: Delivery from 3 business days later

 

Important Notes:

-We are unable to ship orders on Saturdays, Sundays, public holidays, or during our  New Year's and Obon holiday closure periods. We appreciate your understanding.

-We regret that we cannot accommodate orders with multiple shipping addresses.

Tracking Information

When your order is shipped, we will email you a tracking number. You can use this number to check the delivery status on our website or the carrier's website.

 

Customs Duties, Taxes & Other Fees

For international shipping, customs duties, import taxes and other fees may apply. Please be aware that these costs are the responsibility of the customer.

 

Cancellation & Change Policy

Cancellations or changes can be made after ordering if done before the product is shipped. If you wish to make a change or cancellation, please contact us promptly at the address below.

 

Return & Exchange Policy

We accept returns and exchanges within 7 days of product arrival for unused items only. There are conditions for returns and exchanges, so please see our Return Policy for details.

 

Handling of Damaged or Defective Products

In the unlikely event that a product is damaged during shipping or is defective, please contact us within 48 hours of product arrival. We will respond promptly.

 

Q. Can I specify or change the desired delivery date and time?

A. You can specify it as follows:

• Extra days are required when holidays are between or when shipping to distant areas.
• For orders placed before noon (12:00) on the order date (business day): From 2 days later
• For orders placed in the afternoon (13:00 or later) on the order date (business day): From 3 days later

 

Please Note:

-We are unable to ship on Saturdays, Sundays, and holidays, as well as during the New Year's and Obon holiday periods. Thank you for your understanding.

-We do not accept orders with multiple shipping addresses.

 

We try our best to meet your requests, but please understand the following in advance:

-We may be unable to meet your request due to factors like stock status, estimated shipping date, and store holidays.

-We may be unable to meet your request due to weather or issues on the carrier's side.

- We cannot guarantee precise time specifications as it depends on shipping conditions. (Ex. After 20:20, exactly at 13:00, etc.)

 

Please contact the shipping carrier directly for changes after the Shipping Completed Email.

When inquiring with the carrier, you will need the package number.

It is listed in our Shipping Completed Email, so please note it in advance.

 

Estimated Earliest Delivery Date after Shipping:

Kanto/Shinetsu/Hokuriku/Chubu/Kansai/Chugoku/Shikoku regions: Approx. 1 day after shipping date

Kyushu/Northern Tohoku/Southern Tohoku: Approx. 2 days after shipping date

Hokkaido/Okinawa: Approx. 2–3 days after shipping date.

 

Q. Are brand shopping bags or wrapping paper available?

A. Your order will be delivered in our original shopping bag.

 

Q. Do you ship internationally?

A. We are currently not offering international shipping.

 

Q. Can I get a delivery slip or receipt?

A. When ordering, We will include it with the product only if requested in the "Shipping Instructions" field.

From an environmental protection standpoint, our store has stopped including delivery slips by default. Please be sure to specify if needed when ordering.

When ordering receipts, please also specify the addressee's name and description. (The amount does not include points used.)

We generally do not accept requests to issue after shipping or send separately to an address other than the delivery address.

Please copy and use the "Order Details" section in the email.

 

Q. Can I specify the carrier?

A. We do not allow specifying the carrier.

 

Q. Are the product names written on the packaging box or shipping label?

A. We use a plain cardboard box or carrier-designated paper bag for packaging.

The item name written on the shipping label is hijab.

 

Q. Can you send it by mail or in a letter pack instead?

A. We only use our store's designated shipping services.

This is to prepare for potential issues like lost packages or damage, so we ask for your understanding.

 

Q. Can you deliver to my parcel locker if I'm not home?

A. Yes, that's possible. Please specify in the "Shipping Instructions" field when ordering.

For specifying after ordering, please contact the carrier directly after receiving the Shipping Completed Email.

When inquiring with the carrier, you will need the package number.

It is listed in our Shipping Completed Email, so please note it in advance.

 

Q. Can I have it shipped to a carrier office for pickup?

A. Yes, that's possible. Please specify in the "Shipping Instructions" field when ordering.

If no specific office is designated, it will be sent to the office nearest the delivery address.

For specifying after ordering, please contact the carrier directly after receiving the Shipping Completed Email.

When inquiring with the carrier, you will need the package number.

It is listed in our Shipping Completed Email, so please note it in advance.

 

Q. I haven't received my order.

A. The following possibilities may apply. Please check the notification emails from our store.

If you haven't received any emails, please check here or call us promptly.

• Shipping is suspended pending your response due to incomplete order details or out-of-stock
• Shipping is suspended pending your response due to credit card errors or insufficient funds
• Already canceled due to the item being out of stock
• Waiting for an item to be procured or restocked
• The specified delivery date is set for a later date
• Shipping issues (lost package, damage, etc.)
• Already received by family or housemates
• Returned to sender due to extended absence after shipping

 

Q. How can I contact you?

A. Our customer support hours are weekdays 12:30–17:30.

When contacting us, please provide your order name or order number.

 

Contact Information

If you have any questions or concerns, please feel free to contact us at the following email address: info@miejab.com